1. Reservation Policy

• Booking Process: Guests can reserve a room online through our website, by phone, or in person. All reservations are subject to availability.
• Guarantee: A valid credit card is required to guarantee a reservation. No charges will be made to the card until check-in, unless specified otherwise.
• Cancellation Policy:
  • Standard Rate: Cancellations made at least 24 hours before the check-in date will not incur any charges. Cancellations made within 24 hours of check-in will incur a charge equal to one night's stay.
  • Non-Refundable Rate: No cancellations or modifications can be made after booking.

2. Check-In & Check-Out Policy

• Check-In: Check-in time is from 3:00 PM onwards. Early check-in is subject to availability and may incur an additional charge.
• Check-Out: Check-out time is by 12:00 PM (noon). Late check-out requests are subject to availability and may incur an additional fee.

3. Payment Policy

• Payment Method: We accept major credit cards (Visa, MasterCard, American Express) and debit cards for payment. Cash payments are also accepted at check-out.
• Pre-Authorization: Upon check-in, a pre-authorization will be taken on your credit card for incidentals. This amount will be released upon check-out, provided there are no charges.

4. Children & Extra Bed Policy

• Children: Children under the age of 6 stay free of charge when using existing bedding. A maximum of one child per room is allowed.
• Extra Beds: Extra beds are available upon request and subject to availability. Additional charges may apply.

5. Pet Policy

• Pets: Small pets are allowed with prior notice and must be kept on a leash in public areas. There may be a non-refundable cleaning fee for pets.
• Service Animals: Service animals are welcome at no extra charge, in accordance with applicable laws.

6. Smoking Policy

• Non-Smoking: All rooms and indoor public areas are non-smoking. A cleaning fee will be charged if smoking is detected in the room.
• Designated Smoking Areas: Smoking is permitted only in designated outdoor smoking areas.

7. Quiet Hours

• Noise Policy: To ensure all guests enjoy a peaceful stay, quiet hours are enforced from 10:00 PM to 7:00 AM. Excessive noise during these hours may result in additional charges or eviction.

8. Parking Policy

• On-Site Parking: Free parking is available for all registered guests on a first-come, first-served basis. Parking spaces are limited.
• Valet Service: Valet parking may be available at an additional cost.
• Parking for Non-Guests: Non-registered guests may park for a fee, subject to availability.

9. Damage to Property

• Guest Responsibility: Guests are responsible for any damage caused to hotel property during their stay. Charges may be applied for repairs or replacement of damaged items.

10. Accessibility Policy

• ADA Compliance: Our hotel strives to provide accessible accommodations and services for guests with disabilities. Accessible rooms, public areas, and services are available. Please inform us in advance of any specific needs.

11. Safety & Security Policy

• In-Room Safes: In-room safes are provided for guests' convenience. The hotel is not responsible for valuables left unattended.
• Security Cameras: Our premises are monitored by security cameras to ensure the safety of all guests.

12. Guest Privacy Policy

• Personal Information: We value your privacy and will only collect personal information that is necessary for processing your reservation. Your data will be kept confidential and will not be shared with third parties without your consent, except where required by law.

13. Liability Policy

• Hotel Liability: The hotel is not liable for any loss, damage, or injury sustained by guests or their belongings during their stay. Guests are advised to secure their valuables in the in-room safe or at the front desk.

14. Special Requests

• Requests: Special requests, such as room preferences or additional amenities, will be noted and accommodated whenever possible, but cannot be guaranteed.

15. COVID-19 & Health Safety Policy

• Health and Safety: In light of the COVID-19 pandemic, the hotel follows all local health and safety guidelines, including enhanced cleaning procedures and social distancing practices. Please check our website for the latest updates and requirements before your arrival.

16. Hotel Rights

• Changes to Policies: The hotel reserves the right to modify these policies at any time. Any changes will be communicated to guests at the time of booking or check-in.